•Delivery of Customer Care platform to provide real time, mobile access to Care Tickets, escalation and SLA logic to drive Services Care issues to resolution within SLA timeframes for cases that are handled by the Home Services team 

•SSO solution development for Salesforce Mobile

•Solve Salesforce architecture gaps for OCC & CC users for Service Cloud implementation, while simultaneously adding HS users in a way that doesn’t interfere with OCC & CC fields and workflow

•Automated tables for contacts through development of web services to obtain contact data from source systems

•Mobile Case Management, Collaboration of Home Services field team with care agents on tickets using out of the box (OOTB) Salesforce functionality